About ForSea and this privacy policy

What personal data do we collect and where from?

If you visit the Company’s website, purchase a ticket to any of the ferry services provided by the Company or otherwise use our services, you may provide information to us that is considered as personal data under applicable data protection laws.

The types of personal data that we collect may, depending on the context, include:
• name and contact information including address, mobile number and e-mail address;
• delivery and billing information, payment information and other information that you provide in connection with the purchase of tickets to the services provided by the Company;
• different kinds of demographic information;
• user name and password to our mobile application Scandlines HH;
• other information that is relevant for customer surveys, advertisement/marketing or offers;
• information about preferences and interests based on the use of the Company’s websites; and
• user name and password to online booking and profile information.

We may collect your personal data from the following sources:
• the Company’s website, e.g. when you purchase any of the Company’s ferry services or products, consent to the use of cookies or subscribe to the Company’s newsletter;
• the mobile application in use by the Company, e.g. when you purchase a ticket to any of the Company’s services or use the GPS function.
• from third parties in the form of subsidiaries to companies in the group of the Company, or companies that the Company engages for the purpose of enriching its customer database.
• directly from distributors and corporate customers.
• Social Media, e.g. public profile information connected to customer engagement on posts published by the Company, private messages sent to the Company’s social channels (such as Facebook, Instagram, YouTube, Twitter, LinkedIn), received through the Company’s Social Management tool Falcon.io.

Why do we process your personal data?

The Company’s processing of personal data always have a legitimate purpose, and is always based on at least one legal ground. The legal grounds are set out below in bold, followed by the purposes connected to each legal ground.
• Performance of a contract: If you have purchased any of the Company’s services or made an order for the freight of goods, you have entered into an agreement with the Company. As a result, we process your personal data for the purpose of managing your purchase or order, for the handling and administration of the services, to make payments as well as to give you access to the Company’s websites and the services provided there.
• Consent: Direct marketing (by regular mail and e-mail), customer surveys, customer support, newsletters, coupons and flyers.
• Compliance with a legal obligation: We save invoice documentation in accordance with applicable accounting laws and regulations.
• Legitimate interest: In order to be able to provide, carry out and improve our commitments, products and services, it is necessary for us to process personal data in some other cases as well, e.g. to analyse statistics regarding the purchase of tickets and visits on our website.

In the event that a service we provide requires your consent, we will always explicitly ask you to give your consent to such a service and to the processing of your personal data in such a case. For example, we will ask for your consent if you would like to subscribe to any of the Company’s newsletters or if you would like to receive marketing and personalised offers.

In connection with your giving of consent, you will have to confirm that you have read this privacy policy and that you consent to the processing of your personal data as described herein.

Withdrawal of consent

In the event that we process your personal data based on your consent, e.g. regarding subscription to newsletters, you may withdraw your consent at any time by contacting customer service as stated below. Such withdrawal may be made in whole or in part.

If you do not wish to receive marketing and special offers from us you may withdraw your consent by contacting customer service or, if sent by e-mail, through a link in that e-mail.

Retention of personal data

The Company takes all reasonable steps to ensure that your personal data are processed and stored securely. Your personal data will never be stored longer than permitted by applicable law or longer than necessary to fulfil the above stated purposes. We will process your personal data during the following time periods:
• Performance of a contract: Personal data (name, address, telephone number, e-mail, billing and delivery information) which are submitted to the Company in connection with the purchase or order are stored for as long as necessary in order for the Company’s performance of the agreement with you.
• Legal obligation: The Company saves any documentation that constitutes accounting information in accordance with applicable accounting legislation.
• Consent: In cases where we process your personal data based on your consent, we will only save your personal data for as long as we still have your consent.
• Direct marketing: We may process your personal data for direct marketing purposes up to one year after the customer relationship has ended, unless you object to your personal data being used for direct marketing purposes. In addition, if the direct marketing is based on your consent, we may process your personal data for direct marketing purposes during the validity of your consent.

 

Transfer of personal data

Personal data regarding our customers is an important part of the Company’s operations and we do not sell the personal data to anyone else. We only transfer personal data as described below. We always observe great caution when transferring your personal data and your personal data are only transferred in accordance with this privacy policy and after taking appropriate security measures.
• Partners outside the group of companies that the Company belongs to: Our partners, i.e. companies outside the group of companies that the Company belongs to and which are approved by the Company, may get access to your personal data. Such recipients include Scandlines Deutschland GmbH, BroBizz A/S and Öresundsbro Konsortiet and associated companies within the respective company group. Transfers to such recipients are an essential part of the services provided by the Company.
• Group and sister companies: Companies within the ForSea group as well as group and sister companies in the Nordic Ferry Infrastructure group, primarily Molslinjen A/S (and associated companies within the respective group) may gain access to your personal data.
• Business transactions: If all or part of the Company’s operations are sold or integrated with any other business, operation or company, your personal data may be disclosed to our advisors, potential buyers and their advisors, and be transferred to the new owners of the operation.
• Legal obligations: Your personal data may also be disclosed for the purpose of the Company’s compliance with certain legal obligations and it may be transferred to the police and other relevant public authorities when permitted and required by law.

We strive to, the type of transfers mentioned above may only be carried out to companies within the EU or EEA (i.e. all EU member states and Iceland, Norway and Lichtenstein). As far as possible, we do not process or transfer any personal data outside the EU and EEA.

Your rights

You have the right to request information about what personal data concerning you that we are processing and how it is being used by contacting us in writing (see contact details below). You can change your personal details at any time by contacting customer service (contact details below). You are also entitled to request correction of incorrect, incomplete or ambiguous personal data concerning you by contacting customer service. For the protection of your privacy and your personal data, we may require that you identify yourself in connection with our assistance.

In accordance with applicable data protection laws, you also have the right to request that your personal data shall be erased or that the processing of your personal data shall be restricted. In certain situations you also have the right to object to the processing of your personal data and request that your personal data shall be transmitted in an electronic format.

You may file a complaint with the Swedish Privacy Protection Authority (Sw. Integritetsskyddsmyndigheten, IMY) if you believe that the Company’s processing of your personal data is not carried out in accordance with applicable laws. IMY can be reached at www.imy.se or via e-mail at imy@imy.se