Stakeholder analysis

Our most important stakeholders are our owners, customers, employees, suppliers, authorities and communities located on both sides of the Öresund Sound. We keep in touch with our stakeholders in various different ways: via performance reviews with employees, regular contact with our customers, contractual relations with suppliers and recurring dialogue with ForSea’s owners.


Demands and expectations of…
… modern, commercially successful company activities.
… continuous, effective and future-oriented safety and sustainability work.
… a certified management system.

We fulfil these requirements by…

  • following developments in the world of sustainability and keeping up-to-date with environmental trends, new requirements and changes in regulations, etc.
  • making sustainability and safety part of ForSea’s vision and business model.
  • ensuring the day-to-day work in the areas of sustainability and safety are closely integrated.
  • making contributions firmly established in our company culture via local environmental coordinators and working groups.
  • carrying out internal and external audits and using the results to strive for improvement.
  • conforming with seven of the UN’s Sustainable Development Goals.
  • sharing the outcome of our contributions at annual meetings, in the financial statements/sustainability report and after meetings and evaluations.


Demands and expectations of…
… minimising our environmental impact.
… offering reliable, extremely safe travel over the Öresund.
… complying with regulatory requirements and specific legislation in the movement of passengers and goods.
… a certified management system.
… offering environmentally friendly products.

We fulfil these requirements by…

  • offering a customer focus with a wide range of experiences and services for all types of customer.
  • offering a high frequency of crossings and capacity as well as comprehensive safety features offering our customers safe and reliable travel.
  • continually striving to minimise our environmental impact, e.g. by reducing our emissions and noise pollution as well as making our sales/consumption on the ferries more sustainable long-term with the help of more effective purchasing, reduced food wastage, a reduction in single-use materials and increased separation at source.
  • regularly assessing customer loyalty and the level of customer satisfaction with ForSea.


Demands and expectations of…
… having a safe and enjoyable place of work.
… having a work environment which is safe and sustainable long-term.
… receiving support and encouragement in their professional development.
… receiving competitive pay and other benefits.
… receiving equal treatment and a high ethical standard.

We fulfil these requirements by…

  • carrying out staff appraisals and enquiries with the results being used as the basis for courses of action and specific improvement measures.
  • offering training and updating skills, e.g. via the ForSea Academy.
  • having a company culture which helps create the conditions for improved cooperation, enjoyment and good governance.
  • creating physically and socially healthy workplaces which help prevent the risk for work-related injuries and ill health.
  • involving employees in projects and the decision-making process and encouraging them to develop professionally.


Demands and expectations of…
… our taking responsibility and carrying out forward-thinking and consistent sustainability work.
… auditing the outcome of this work in a transparent manner.
… treating their brand name with respect.

We fulfil these requirements by…

  • informing suppliers and other business partners of our Code of Conduct and of the outcome of our sustainability work.
  • monitoring our suppliers’ own sustainability work which should observe our values and policies.


Demands and expectations that…
… our safety and sustainability work is in line with national and international legislation, as well as the regulations and conventions governing our activity.

We fulfil these requirements by…

  • having a safety system based on the international ISM Code which sets out how we should identify, document and systematise all routines in the safety management system.
  • having a whistleblower system which employees can use to inform us anonymously of any irregularities they may suspect.
  • carrying out regular environmental and safety audits, the results of which are then used in order to make improvements.
  • carrying out legal requirement audits across the entire company.


Demands and expectations that…
… we take an active role in the communities in which we work, support culture and sport and have an overall positive effect on the development of the Öresund region.
… we minimise our environmental impact by reducing carbon dioxide and NOx emissions and noise pollution from our ferries.
… we create jobs and contribute to the economic growth of the region.

We fulfil these requirements by…

  • contributing towards improvements in the marine environment in conjunction with our facilities.
  • contributing to career fairs, offering internships and running targeted recruitment drives for students undertaking nautical training in Denmark and Sweden.
  • minimising our environmental burden, e.g. by reducing our emissions and noise pollution as well as making our sales/consumption on the ferries more sustainable long-term with the help of more effective purchasing, reduced food wastage, a reduction in single-use materials and increased separation at source.
  • supporting local sports clubs and working in conjunction with not-for-profit organisations.
  • adapting our sustainability work to the targets and plans of society in general, e.g. the 2030 Agenda for Sustainable Development.